Microsoft Office Outlook Connector Troubleshooting Air

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Microsoft Teams add in for Microsoft Office seen in Outlook startup. When you head to your Outlook calendar, you'll see a button labeled New Teams Meeting. Click on it, and you'll be able to schedule a Teams meeting from Outlook. You'll also have the ability to update, cancel, or forward Teams meetings from Outlook. Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Do you have an Office 365 account? The Support and Recovery Assistant for Office 365 can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.

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Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

  • Outlook stops responding (hangs).
  • Outlook crashes even though you aren't actively using it.
  • Outlook crashes when you start it.
  1. Learn about solutions for Exchange hybrid environments, and how to connect Exchange Server and Office 365. PowerShell Reference for Exchange Learn about the PowerShell cmdlets you need to manage Exchange Server, Exchange Online, Office 365 Security & Compliance Center, and Exchange Online Protection.
  2. Using incompatible versions of Outlook and Microsoft Connector for Outlook can prevent the software from working correctly. Make sure you've updated to the latest versions of both programs.
  3. Upgrade to Office 365 and get the latest Office applications, installs on multiple PCs/Macs and devices, 1 TB OneDrive cloud storage per user, tech support, and other services with your subscription.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

  1. Exit Outlook.

  2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

    • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
    • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.

  3. Type Outlook /safe, and then click OK.

  4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

  5. Select COM Add-ins, and then click Go.

  6. Click to clear all the check boxes in the list, and then click OK.

  7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

  1. Open Control Panel, and then click Uninstall a program.
  2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

  1. Run the Outlook won't start automated diagnostics to fix the issues.

    Note

    Click Run when you're prompted by your browser.

  2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

  3. On the first screen, select Outlook, and then select Next.

  4. Select any of the following options, as appropriate, and then select Next:

    • Outlook keeps hanging or freezing
    • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

    SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

  1. Open Control Panel, and then click Mail.

  2. Click Show Profiles.

  3. Select the profile that you want to remove, and then click Remove.

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    Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

  4. Click Add.

  5. In the Profile Name box, type a name for the new profile.

  6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

  7. You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

  8. When you're prompted, enter your logon credentials, and then click OK.

  9. When Setup is finished, click Finish.

Step 5: Run SaRA Advanced Diagnostics before you contact Support

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

  1. Click Outlook Advanced Diagnostics.
  2. Click Run when you are prompted by your browser.

More information

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Still need help? Go to Microsoft Community.

Hi everyone,

Microsoft Outlook Connector Download 2010

Connector

I am trying to migrate from Thunderbird to Outlook 2016. I'm using Office 365 Business on Windows 8.1 64 bits.

My email provider is 1&1. I configured my email in Outlook simply adding an account and letting the program configure the settings automatically. Everything was fine with the email except I was unable to sync my contacts and calendar as I did on Thunderbird. For the calendar, I could only import an .ics file into Outlook but not link my online calendar with Outlook (so if I create an event directly in my 1&1 agenda it doesn't appear in Outlook and vice versa).

I went on the 1&1 Help Center and installed the Outlook Connector following these steps: https://help.1and1.com/e-mail-and-office-c37589/1and1-mail-business-c85093/getting-started-c85137/download-the-1and1-mail-outlook-connector-for-1and1-mail-business-a730722.html

This kind of fixed my problem: the email, calendar and contacts were synced, but the sub folders in my mailbox are not synced anymore ..

I tried tweaking the options on the Outlook Connector, none of them were useful. I deleted the account synced with the Connector and tried reinstalling it.

I'm unable to uninstall / reinstall the Connector (it does not appear in the Control Panel, nor have I seen a folder in the Program Files or Office folders). I can only uninstall the Connector's updater. Even with the updater uninstalled, I get a message from the Connector prompting me to choose an account when I open Outlook (so I'm guessing it's still there). I can choose between these two options:

Since I deleted my synced 1&1 account, I get an error if I choose '1&1 MailXchange' and Outlook doesn't start. I can only open it choosing 'Outlook'.

I haven't found a way to reinstall the Connector: I get an error message during the reinstallation, even after downloading the installers .exe file again, restarting my computer, etc.

If someone could help to:

  1. Remove the Outlook Connector completely
  2. Sync my 1&1 account on Outlook including my mailbox's sub folders.

I would be very grateful.

Thank you in advance for your replies and suggestions.

Microsoft Office Outlook Connector 2010

Antoine